a. Speech Recognition Vendor Comparison
This white paper throws light on some of the criteria that can be used to select a speech recognition vendor. It also provides a table that compares the four top vendor’s call center speech recognition technology, according to those criteria.
SpeechRecognitionVendorComparison.pdf

b. Application Management
Most IVR Management applications today are either server or channel centric and focused on infrastructure monitoring, alarming, and configuration. Although these applications provide tools essential for managing this environment, they fall short when faced with the complexities involved in the growing number of deployments utilizing multiple IVR servers, locations, applications, and emerging technologies such as VOIP and “soft IVRs” running VXML applications. This whitepaper talks about how Real Soft’s OneManage product seeks to address each of these limitations.
ApplicationManagement.pdf

c. How to Build a Speech Recognition Application
This paper provides a detailed description of the steps required to create a speech recognition application including: requirements definition, dialogue design, application design, application development, testing, deployment and tuning.
HowToBuildASpeechRecognitionApplication.pdf

d. Why Update Your Speech-Enabled Call Center Solution
This paper describes some of the changes that may signal a need to update your call- center speech recognition.
ReasonsForReasessingIVRSolution.pdf