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i. AutoAttendant:
is a speech enabled solution that provides small and mid-sized
companies a cost effective way to handle and route incoming
calls thereby presenting a consistent corporate image. Auto
Attendant is installed behind a client's existing telephony
infrastructure (PBX/Switch) to provide a speech-enabled
interface to the callers. In addition, it provides employees
with multiple call handling options and a Graphical User
Interface (GUI) for real-time management of incoming calls
and messages.
ii.
StoreLocator: is a speech-enabled application that
identifies the nearest store, based on the customer's location.
Callers dial a toll-free number and speak to an automated
system in natural language instead of navigating through
touch-tone options. The callers get the information about
their desired store by simply giving their zip code (either
U.S zip code or Canadian postal code). RSI developed its
own custom grammar thus creating new prompts to increase
the speech recognition rate.
iii.
AddressCapture : The AddressCapture application
provides a convenient and efficient way for organizations,
to automate address capture from their callers. The application
combines two technologies: database and speech recognition,
to ensure that information is gathered in the most efficient
way possible without the need for agent intervention or
transcription.
iv. Scheduling
and Appointment Reminder(SetItUp!) : is a user
friendly speech enabled application that provides a packaged
solution for automating tasks such as scheduling, re-scheduling,
canceling, or reminding clients of routine appointments.This
application reduces staffing requirements and provides critical
personnel with additional time to focus on actual client
servicing.
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